111 bd Privacy Policy
This policy explains how your personal information is collected, used, and protected on the 111 bd platform.
Why This Policy Matters
When you use the 111 bd platform, you share certain personal information with us. This privacy policy tells you what information we collect, why we collect it, how we use it, and what rights you have over your data.
111 bd serves users in Bangladesh as a reliable online entertainment platform. You can learn more about our platform and what we do on our About Us page. Continued use of our services means you have accepted the terms of this policy.
This policy applies only to 111 bd's own platform (website and app) and the services provided through it.
Information We Collect
When you open an account on 111 bd, log in, make a deposit, or contact our support team, we may collect the following types of information:
1.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Address (current and permanent)
1.2 Contact Information
- Mobile number (for OTP verification and urgent notifications)
- Email address
1.3 Financial Information
- bKash, Nagad, Rocket, or Upay account number (for processing transactions only)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
1.4 Technical and Usage Information
- IP address and device information
- Browser type and operating system
- Activity logs on the platform (games played, bets placed, pages visited)
- Cookie and session data
Purpose of Data Collection
111 bd uses your information only for specific, legitimate purposes. The details are as follows:
2.1 Account Management and Identity Verification
Your information is used to keep your account active, confirm your identity, and prevent unauthorised access. Verifying the age of every account holder is part of our responsibility — 111 bd provides services only to persons aged 21 or above.
2.2 Financial Transaction Processing
Financial information is used to complete deposits and withdrawals and to maintain accurate transaction records. The minimum deposit on our platform is ৳300 and the minimum withdrawal is ৳800.
2.3 Service Improvement and Personalisation
Usage patterns are analysed to present content and offers suited to your preferences, to improve platform performance, and to develop new features.
2.4 Customer Support
When you contact our support team via live chat or email, your account information helps resolve issues quickly.
2.5 Fraud Prevention and Security
Information is analysed to detect suspicious activity, prevent money laundering, and maintain the overall security of the platform.
2.6 Marketing Communications
If you consent to receive notifications, information about new offers, bonuses, and updates may be sent to your mobile number or email. You can withdraw this consent at any time.
Data Storage and Security Measures
111 bd treats the security of your information as the highest priority. We maintain industry-standard technical and organisational security measures.
3.1 Technical Security
- All data transfers are secured using SSL (Secure Socket Layer) encryption.
- Sensitive information is stored in encrypted form.
- Firewalls and intrusion-detection systems are active at all times.
- Regular security audits are conducted.
3.2 Access Control
Only authorised staff can access user information, and only as needed. All staff are required to follow strict confidentiality rules.
3.3 Data Retention Period
Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period due to legal and financial obligations, after which it is securely deleted.
Sharing Information with Third Parties
111 bd does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases as needed to operate the service:
4.1 Payment Processors
The necessary information is sent to the relevant institution to complete transactions via payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely to complete the specific transaction.
4.2 Technical Service Providers
Trusted service providers are used for technical work related to platform infrastructure, security, and analytics. These providers are contractually bound to comply with the terms of our privacy policy.
4.3 Legal Requirements
Information may be provided where required by a court order or lawful direction from a government authority. In such cases, 111 bd always provides only the minimum information necessary.
Cookies and Tracking Technology
Cookies and similar technologies are used on the 111 bd platform. They store small data files in your browser and assist with the following:
5.1 Functional Cookies
These cookies are essential for the core functions of the platform — such as keeping your login session active, remembering your language preference, and performing security checks.
5.2 Analytics Cookies
These cookies help analyse how users navigate the platform, which allows us to improve the quality of our service.
5.3 Cookie Controls
Cookies can be disabled by changing your browser settings. However, disabling functional cookies may cause some platform features to stop working properly.
Your Rights and Controls
111 bd believes users should have full control over their own information. To that end, you may exercise the following rights:
6.1 Right to Access
You have the right to request details of what information we hold about you. This request can be made through the support team.
6.2 Right to Correction
If your account contains incorrect information, you can request that it be corrected. Some information can be changed directly in account settings; for others, you will need to contact the support team with proof of identity.
6.3 Right to Deletion
Upon closing your account, you can request that all personal information beyond what is required by legal and financial obligations be deleted.
6.4 Right to Opt Out of Marketing Communications
You can request to stop receiving promotional messages at any time. This will not affect the normal operation of your account.
6.5 Right to Lodge a Complaint
If you believe there is an issue with how your information is handled, you can file a written complaint with the 111 bd support team.
Protection of Minors' Information
111 bd strictly does not provide services to persons under the age of 21. Age is verified at registration and confirmed again via identity document before an account is activated.
If we become aware that we hold information belonging to a person under 21, we will immediately close that account and delete the information.
International Data Transfers
Some of 111 bd's technical infrastructure may be located outside Bangladesh. In such cases, encryption and secure protocols are used during data transfers. Wherever third-party service providers are based, they are contractually required to maintain protection standards equivalent to this privacy policy.
Changes to This Policy
111 bd reserves the right to update this privacy policy as needed. If any significant changes are made, you will be notified in advance via your registered mobile number or email.
Continued use of the platform after any changes means you have accepted the updated policy. We therefore recommend checking this page regularly.
Contact and Support
If you have any questions, concerns, or requests regarding this privacy policy, please contact the 111 bd support team:
- Live Chat: 24 hours a day, 7 days a week — in Bengali and English
- Email: [email protected]
Our support team will respond to your request as soon as possible. For privacy-related requests, your registered account information will be used to verify your identity.
For full details on our terms of service, read our Terms and Conditions, which set out the complete rules for using the platform.